How long will it take for my order to ship?
Our current turnaround time is 7-10 business days. This can vary upon our current volume load, but we'll post announcements on our Instagram if there are any significant changes. If your obsession with your dog/cat is beyond any plane known to humankind and has led you to buy 10 bandanas, it'll take us a little longer to ship your package out.
Do you offer rush orders?
Yes, we do! Go to our Add-ons section to add to your cart. Depending on work volume, we may take this option down (i.e. during the holidays).
How long will it take for my order to deliver?
All orders are shipped via USPS First Class. Domestic orders typically take 3-5 business days to arrive, and international orders 7-14 business days. You can also upgrade your shipping to Priority Mail (1-3 business days) or Priority Express (overnight) at check out. Please note that upgrading your shipping does not affect your order's production time. For faster production time, you will need to rush your order.
Do you do custom orders?
Sometimes! Email us at firstname.lastname@example.org to get started and we'll discuss what's possible. All custom orders are non-refundable.
My 60 lb pup likes to pull like an Olympian - which collar buckle would you recommend?
Get a harness! Prolonged pulling against a collar can cause damage to your Olym-pupian's neck. Our YKK buckles are made from high-strength, lightweight Polyacetal plastic, but continual stressors like sudden lunging can wear any buckle down and cause them to pop open. If your big pup likes to pull a lot (because SQUIRREL), you and your pup may be better off using a harness. We highly recommend Ruffwear!
How do I put on your bandanas?
It's a simple tie and snap! Keep the bandana in its folded triangular form and roll it the desired length. Wrap it around your pet's neck, knot it (or double knot if you need to), then snap to secure! You don't have to use the snap if you don't want to (but we like it because it keeps the knot from loosening). This design allows for the best adjustability and accommodation for different breeds. Click here if you need a visual.
How do I put on your bows?
Each bow comes with a velcro strap attached to the back. Unfurl the velcro strap on each end and wrap the straps around your pet's collar. Boom. Easy.
The bandana I received looks a little different from the product photo...
Everything from Paper Paw is 100% hand made and made to order. Because of this, do note that there may be variations design placement from what's shown in the photos. This process makes each bandana unique and truly one of a kind. Lucky you!
Okay, my dogs likes to roll in poop and mud on the daily - how do I wash their collars?
Since our collars are made of canvas, they're super easy to wash. Rinse your collar under cold water and use dish soap and a toothbrush to scrub the dirt, grime, and other unmentionables off the collar. Rinse the soap out and then lay out to dry!
Halp! I don't see my size listed.
Message us at email@example.com! Depending on inventory availability, we may be able to make you a custom size.